Refund Policy
Our guidelines regarding refund requests and satisfaction guarantees.
Last updated: 2026
At LEMO TV, we want to make sure you are completely satisfied with your IPTV subscription. Because our services are delivered digitally and activated instantly upon payment confirmation, we handle refund requests carefully and on a case-by-case basis as detailed below.
1. Activation & Technical Troubleshooting
Before requesting a refund, please contact our support team. Almost all streaming issues (buffering, channel loading errors, app configuration problems) are related to internet connections, device settings, or app setup. Our support team is available 24/7 on WhatsApp or email to assist you in getting your setup working flawlessly.
2. Refund Eligibility Guidelines
You may be eligible for a refund under the following circumstances:
- Unresolvable Technical Failure: If our service is completely unusable due to server-side failures and our technical support team cannot resolve the issue within 72 hours of you reporting it.
- Accidental Double Payment: If you were accidentally charged twice for the same billing cycle or subscription period.
3. Non-Refundable Situations
We cannot issue refunds in the following scenarios:
- Change of Mind: If you decide you no longer want the subscription or do not have time to use it. We recommend checking our channel list or requesting a trial before subscribing.
- Local ISP / Internet Limitations: If your local internet service provider throttles IPTV traffic, lacks sufficient bandwidth, or blocks streams, as this is out of our control. We advise using a VPN if your ISP blocks IPTV.
- Temporary Channel Lineup Changes: Individual channels, leagues, or video-on-demand items may be updated, removed, or added at any time. We do not refund based on individual feed changes.
- Incorrect Device / Setup: If you purchased a subscription for a device that is not supported, or if you refuse to follow our setup guides.
4. Refund Process
To submit a refund request, please email us at contact@lemotv.in or message us on WhatsApp. Please include your:
- Order ID or billing email address.
- Username or MAC address used for activation.
- A detailed description of the technical issues you are experiencing.
Approved refunds will be processed back to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear on your statement.